
Frequently Asked Questions
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WHAT IS THE NURSESCHOICE LED THERAPY FACE MASK?
The NursesChoice LED light therapy face mask is the first of its kind SAA approved mask in Australia that delivers all three clinically approved wavelengths of light at the highest proven output to achieve clinical results in the comfort of your own home.
WHAT DOES SAA APPROVAL STAND FOR?
SAA Approval is accredited by the joint Accreditation Service of Australia and New Zealand (HAS-ANZ) as a third party certification body to issue certificates of approval for electrical equipment that has proven to comply with the safety requirements of the applicable standard.
CAN I USE THE NURSESCHOICE MASK WHILE MOVING AROUND?
The NursesChoice mask has been designed with optimal convenience. One of the many benefits of our led mask is that it is completely portable, travel friendly and easy to continue with your daily task while in use.
IS THERE A PRODUCT GUIDE or Product manual?
ALWAYS FOLLOW THE DIRECTIONS FOR USE
Product Manuals
LED FACE MASK
LED BUNDLE
LED NECK & DECOLLETAGE
Please refer to the product manual that is included with your NursesChoice LED Face Mask for complete instructions for use, warnings, precautions, and contraindications.
So what is the difference between the medical grade chip and the 7 colour RGB chip?
More colours does not mean a better mask.
Our 4 wavelength mask uses a medical-grade chip, while the seven-colour mask uses a RGB chip.
So what is the difference between these two?
First of all, the medical grade chip requires that the wavelength of the chip should not exceed plus or minus 5 nanometers to achieve the therapeutic effect of specific bands. This is why the NursesChoice has separate chips for each light. While the seven colour masks use the same LED for all colours, meaning the chip does not exactly emit the correct wavelength needed for all therapeutic outcomes.
Why is the four chip better then the single chip?
The effectiveness of the light on the skin depends first on the wavelength and secondly on the energy of the power of the light. Although it may seem like it can use multiple wavelengths simultaneously, in reality, each wavelengths chip receives very little energy, resulting in much poorer results compared to four-chip setup.
DO I NEED TO CLEAN THE MASK? HOW DO I CLEAN IT?
Before each use clean both sides of the mask with a water-based wipe or damp clean cloth.
IS OUR MASK WATERPROOF?
Although we do not advise to soak in water, our facemask is water-resistant
WHY DO THE RED AND NEAR-INFRARED LIGHT TURN ON AT THE SAME TIME?
Near-infrared light is not visible on the light spectrum therefore it is not a colour that can be seen with the naked eye. Not only so it can be physically seen, but also because published studies have shown that when red and near-infrared lights are used together more significant outcomes are achieved
IS IT NORMAL TO GET PIMPLES FROM USING THE NURSESCHOICE FACE MASK?
The wavelengths used in the NursesChoice led face mask targets the epidermis layer of the skin, where oil is produced and blemishes or acne may form, reducing the appearance of blemishes or acne spots and creating clearer skin.
There may be a chance that you experience some acne breakouts after the inital treatments as a result of your skin purging process. We strongly encourage you to continue with the treatment time outlines in the product manual.
CAN I USE NURSESCHOICE WHILE PREGNANT OR BREASTFEEDING?
LED light therapy is generally safe to use during pregnancy and during the period of time you’re breastfeeding. However, because our device hasn’t specifically been tested on women who are pregnant of breastfeeding, we suggest you do not use the product while breastfeeding or pregnant.
DO YOU OFFER INTERNATIONAL SHIPPING?
Absolutely! We ship internationally and are excited to bring our products to customers around the globe.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders received Monday – Friday before midday AEST, are dispatched same day if ordered before 12pm AEST. If you place a order on a weekday after this time, it will be dispatched the next business day.
Once your order has been dispatched and shipped, you will receive an email with shipping information and updates.
HOW MUCH IS SHIPPING?
We offer FREE express Delivery to Australia.
if you are ELIGIBLE for a return?
Please read our Returns Policy.
You may return your NursesChoice LED face mask within 30 days of receiving it, if it is unopened unused. Please Reach out to our customer service team to confirm if you apply for a return.
WHO SHOULD NOT USE NURSESCHOICE LED MASK?
DO NOT use NursesChoice LED Mask if you are taking any medication that can cause photosensitivity, if you are pregnant, planning pregnancy or suffer from light induced headaches. If you are unsure about any medications, please consult your health care provider.
HOW OFTEN SHOULD I BE USING THE NURSESCHOICE LED MASK?
We recommend 2-5, 10-minute treatments per week for 4-8 weeks followed by maintenance as desired.